Technical support

Last update: 19 May 2020

1. Introduction

The following technical support services guidelines (“Guidelines”) apply to support services for the Playengo terms of service or any specific Playengo agreement entered into by and between Awesome Gapps and Customer (as may be applicable, the “Agreement”). Playengo Technical Support Services are collectively referred to in these Guidelines as “Playengo Services.” Capitalized terms not defined herein have the meaning set forth in the Agreement.

2. Support Request Submission

3. Accessing Support

4. Standard Support

All Customers will receive Standard Support which includes the following:

5. General Provisions

6. Glossary of Definitions

For the purpose of these Guidelines, the capitalized terms below will have the following meanings:

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